TROUBLESHOOTING POLICY

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Objective:

I'm here to help you with any spreadsheet issues for free, for a lifetime.

1. What I Do:

1.1. Issue Identification:

• I'll find out what's going wrong with your spreadsheet.

1.2. Resolution Process:

• I'll fix the issue and explain how I did it.

1.3. Communication:

• I'll keep you in the loop and ask for more info if needed.

1.4. Client Education:

• I'll share tips to prevent future issues and improve your spreadsheet skills.

2. Responsibilities:

2.1. Your Responsibilities:

• Tell me what's wrong and reply to my messages.

2.2. My Responsibilities:

• I'll focus on fixing the issue and keep your information private.

3. Data Privacy:

Your data is important. I'll handle it with care and won't share it without your permission.

4. Service Commitment:

While there's no set time limit, I promise to respond promptly.

5. Feedback and Updates:

I want to get better, so let me know how I'm doing. I might make small policy updates, and I'll keep you informed.

6. Contact:

Email: oliver@filipinospreadsheets.com

7. Disclaimer:

This policy might change a bit over time. Check in occasionally.